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Streamline Sales Order Management with WhatsApp API Integration

SBS Order Management Solution offers seamless login access for customers, distributors, and dealers to place sales orders anytime, anywhere. With integration powered by WhatsApp API, the solution provides a modern, transparent, and efficient sales order management experience, fostering stronger customer relationships and building trust.

Why SBS Order Management?

Contextual Understanding

Customer Accessibility

Provide enterprise customers, distributors, and dealers with a self-service platform that’s easy to use and accessible 24/7.

Dynamic Conversation Flow

Transparency

Build trust by offering a customer dashboard that brings clarity to every step of the sales process.

Learning and Adaptation

Enhanced Relationships

Strengthen connections with customers through seamless communication and real-time updates.

Learning and Adaptation

B2C-Like Experience for B2B

Deliver the convenience and efficiency of B2C e-commerce to B2B enterprises, improving customer satisfaction and loyalty.

SBS Order Management Solution redefines the sales order experience by integrating modern tools like WhatsApp API with a powerful CRM platform. From sales inquiries to order placement and invoicing, every step is designed to provide transparency, efficiency, and customer satisfaction.

Key Features

  • Product Catalogue Display Enable customers to browse and select products easily.
  • Sales Order Placement Simplify order creation with real-time submission through WhatsApp.
  • Order Scheduling & Dispatch Notifications Provide customers with instant updates on dispatch schedules and delivery timelines.
  • Goods Receipt Acknowledgement Facilitate real-time confirmation of goods received.
  • Invoicing Deliver invoices directly to customers through a convenient digital channel.

How It Works

  • 24/7 Order Placement Customers can place orders at their convenience using WhatsApp, ensuring accessibility around the clock.
  • Order Acknowledgment Receive immediate confirmation for each order placed, improving customer confidence.
  • Dispatch Schedule Notifications Customers are notified of dispatch timelines, enabling better planning on their end.
  • Goods Receipt Acknowledgement Confirm receipt of goods in real time, enhancing transparency in transactions.
  • Invoice Delivery Access invoices directly through WhatsApp, reducing delays and paperwork.